Customer Support

How to Reach Us

For product, technical, and account-related support, contact the EdgeZ.ai team and include relevant details such as your organization name, environment, and a clear description of the issue.

Email support: jason.hao@edgez.ai

Join our Discord community for support and updates: https://discord.gg/YCXuTayX

Support Scope

• Platform onboarding and configuration guidance
• Device connectivity and telemetry troubleshooting
• Dashboard and API usage support
• Security and access control questions

Response Times

We prioritize requests based on severity and business impact. Critical service-impacting issues are handled with highest priority.

Company

Support services are provided by EdgeZeron AI AB in Sweden through the EdgeZ.ai domain.