Customer Support

EdgeZeron AI AB, Sweden

How to Reach Us

For product, technical, and account-related support, contact the EdgeZ.ai team and include relevant details such as your organization name, environment, and a clear description of the issue.

Email support: jason.hao@edgez.ai

Join our Discord community for support and updates: https://discord.gg/9RS6VXJSf

Support Scope

Platform onboarding and configuration guidance
Device connectivity and telemetry troubleshooting
Dashboard and API usage support
Security and access control questions

Response Times

We prioritize requests based on severity and business impact. Critical service-impacting issues are handled with highest priority.

Company

Support services are provided by EdgeZeron AI AB in Sweden through the EdgeZ.ai domain.